CPTC Library/Learning Resource Center: Student Email Support

Step 1: Sign into Email via Microsoft Outlook

Go to the student email portal and enter your username and password based on these guidelines:

Username: your first initial + your last name and the last 4 digits of your student ID number, followed by @students.cptc.edu

• Example: student Primrose Everdeen with ctcLink ID 212345678 = peverdeen5678@students.cptc.edu

Default Password:  The default password is based on your birthdate, in this format: cptcddMmmyyyy

• Example: birthdate is June 8, 1999 = cptc08Jun1999

You can also look up your email address here.

Step 2: Set Up a Security Measure

If you've successfully entered your username and password, a page will appear saying "More Information Required." Click "Next" and then click "Set Up Using a Different Method" to attach a phone number or personal email address to your account in case you get locked out.

NOTE: Microsoft will try to get you to install their Authenticator app. Students are encouraged to use alternative methods, like a phone number, instead. If you have the Authenticator app and it's not working, please submit an IT ticket to request for assistance.

Step 3: Change Your Password

Change your password right away, to prevent misuse of your account.  You must change your password every 120 days.

1. Go to your CPTC email inbox.
2. Click on your username/initials in the top right-hand corner.
3. Click "View Account."
4. Look for the Password tile and click "Change Password."
5. Enter your current and new passwords.  Your new password must be at least 12 characters, with small letters, capital letters, and at least one number or special character.
6. Click "Submit."

You can reset your password using the above steps at any time, wherever you have access to the internet.  If you forget your password, you may reset your password by following the Password Recovery process at https://passwordreset.microsoftonline.com/

(NOTE: this method will not work if you have not added a phone number or personal email to your account)

Step 4: Use your student username to login to Canvas, the CPTC_Students wi-fi network, and campus computers

If you are unable to login to your student email, please contact the Computer Lab help desk at 253-589-5820 or email libtech@cptc.edu.

Traveling Abroad?

Students traveling outside the United States must submit an IT service desk request for continued access to their student email account.

Mobile App

You can download the Microsoft Outlook app from Microsoft store, Google Playstore or iOS app store, depending on which model of phone you are using.

For additional information or to download, please visit Microsoft's Outlook download page and follow instructions on how to configure your smartphone to access your CPTC student e-mail account.